Troubleshooting Kiosk Clock In Failures 0 0

What It Does

Explains how to investigate offline errors, duplicate punches, face recognition failures, and sync issues.

This article is written for help desk users who need a simple, practical explanation of the feature and the checks to make before saving changes.

When To Use It

• Use it when setting up or reviewing this feature for a company.
• Use it when a user asks where the feature is or why the expected record is missing.
• Use it before importing, approving, publishing, syncing, or reporting data related to this area.

Before You Start

• Know the device location and attendance mode.
• Confirm the tablet has internet for setup.
• Have one test employee available for validation.

Basic Steps

1. Confirm the company attendance settings and API role are ready.
2. Register or review the device in the device area.
3. Confirm employees are active and have usable profile photos if face recognition is used.
4. Test one clock-in and one clock-out before using the device with all employees.
5. Review device logs after the first day of use.

Practical Example

A company places a tablet at the main entrance. Before the first shift, the administrator reviews troubleshooting kiosk clock in failures, confirms the device is registered, syncs active employees, tests one clock-in and one clock-out, and then checks the device logs to confirm the punches saved correctly.

Common Mistakes

• Using a kiosk before employees are synced.
• Changing the attendance mode without testing.
• Ignoring device logs after a failed punch.
• Using poor profile photos for face recognition.

What To Check If Something Looks Wrong

• Confirm the employee, company, department, location, or date range is correct.
• Confirm the user has both module access and role permission.
• Check whether the record is filtered out by status, date, location, or department.
• Review related logs, history, or reports before changing production data.

Related Articles

• Setting Up A Kiosk Tablet Device Registration
• Face Recognition Modes Server On Device And AWS
• API Role Permissions For Kiosk And Mobile Clock In