Common Employee Payroll Questions
This article helps support users troubleshoot common employee payroll issues.
Employee Cannot See Payslip
Check:
- Was the payslip created?
- Is payroll approved for employee visibility?
- Does the employee have payslip permission?
- Is the employee searching the correct period?
Employee Net Pay Looks Wrong
Check:
- Gross pay
- Allowances
- Deductions
- Tax behavior
- Statutory setup
- Salary effective date
- Payroll items added for the period
Employee Missing From Payroll
Check:
- Employee is active.
- Joining date is valid.
- Payment frequency is assigned.
- Salary setup is complete.
- Filters in Make Payment match the employee.
Practical Example
An employee says their payslip is missing. Payroll confirms the payslip exists, but Payroll Status is still at HR Review. The employee will see the payslip only after Finance Approval.
Related Articles
- Employee Payslip History
- Payroll Status And Approval Flow
- Employee Salary Profile
- Make Payment V2 Overview